SUGGESTIONS AND COMPLAINTS
We are pleased to have your suggestions or views and a suggestion box is placed in the waiting room. We also have patient surveys to get feedback on how you feel about our services.
There are many stresses in general practice for Doctors, nurses and staff and we do try our best, but please be understanding. If you feel any aspect of our service could be improved or has been below standard and you would like to discuss it, please arrange to see or write to the Practice Manager, Ms Renu Das Chaudhury or one of the Doctors. If you wish to make a formal complaint this must be in writing. We have a formal practice based complaints procedure which complies with National guidelines, details are available at reception.
The practice sometimes undertakes patient surveys and a selection of results can be found here.
GP National Patient Survey 2010-
Merepark Patient Survey 2011-